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Fire & Water - Cleanup & Restoration

Employee Training: SERVPRO Team Wall Behind the Scenes

5/5/2022 (Permalink)

Employee Training To promise that our team will always deliver the highest quality results, our staff undergoes extensive training in property damage restoration.

Calling SERVPRO Disaster Recovery Team - Team Wall for assistance with any restoration or construction emergency ensures that you receive nothing short of the highest quality service. To make certain that our team never fails to deliver the highest quality results for our customers, our staff trains extensively in property damage restoration. Continue reading to learn more about the specifics of our expert staff’s training. 

Initial Franchise Training

As a component of employee training, our future team members complete a 15-day, hands-on course that covers topics such as fire and water restoration, mold remediation, and carpet and upholstery cleaning. At the end of the course, employees pass an exam.

IICRC Training

The Institute of Inspection Cleaning and Restoration Certification, better known as the IICRC, is the primary body certifying and setting the standards for the cleaning and restoration industries. Our team studies and adheres to the organization’s standards for multiple areas, including carpet and upholstery cleaning, water and fire restoration, and mold remediation, as well as other types of cleaning and restoration.

Employee Certification Training

Delivered through self-paced modules, our voluntary certification programs supplement employees’ knowledge of topics such as crew training, water and fire restoration, and carpet and upholstery cleaning. 


Additionally, we provide web-based training for all of the members of our staff through e-learning. These courses are designed to be ongoing education materials. Often, course materials include video presentations and other supplemental materials that help employees pass a knowledge test at the conclusion of each module. These e-learning opportunities are important because they keep employees on their toes and always learning in order to stay up to speed on industry knowledge and ensure that the services they provide continue to meet industry standards.

Continuing Education Classes

Finally, we offer continuing education classes, both credited and uncredited, for all SERVPRO franchise staff, in addition to insurance agents, insurance adjusters, and real estate professionals. Topics range from “Understanding Mold in the Restoration Industry” to a mitigation awareness response seminar. 

You Can Trust SERVPRO

Check out our website to learn more about why you should choose SERVPRO and SERVPRO Disaster Recovery Team - Team Wall in the event that your residential or commercial property faces an unexpected disaster. Be sure to check out our Customer Reviews and Testimonials, as well as our Before and After Photos. To make it “Like it never even happened,” remember that you can always trust SERVPRO Disaster Recovery Team - Team Wall and our highly-trained professionals.

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