Introducing... Our Employees of the Quarter: Q1 2022
Reflecting back on this first quarter of 2022, SERVPRO Disaster Recovery Team - Team Wall would like to recognize an “Employee of the Quarter,” an award that celebrates one team member who has consistently upheld the qualities of an exemplary employee of our team throughout the quarter. This quarter, we are excited to announce SERVPRO Team Wall's Customer Support Coordinator, Kathy Milby, as our centralized "Employee of the Quarter" and Crew Chief Matt Voght as our SERVPRO of Harrisburg West's "Employee of the Quarter."
Since joining our team in the fall of 2020, Kathy has stepped into a role that requires providing a superb level of customer service to our insurance agent partners. On a daily basis, she keeps in close communication with agents throughout the lifecycle of a restoration project in order to keep them abreast of the project we are completing for their clients. While this is her job description, her impact on the company extends much further. She prides herself on being the Team Wall’s cheerleader, keeping everyone happy, motivated, and having fun. She takes most pride in promoting awareness and recognition of our team’s continued efforts to obtain Google reviews. Her most recent effort was called the “Google Downs,” in which she held a race between all three offices to see who could get the most Google reviews. And we’ll tell you- it was a nail biter! We ended up gaining 39 total Google reviews in the month of March alone for all of Team Wall thanks to Kathy’s efforts.
In addition to the “Google Downs” initiative, Kathy is always planning fun events to provide the team with a social outlet and keep team morale high. She has organized luncheons, get togethers, and most recently “Pi Day,” in which members of the team competed on “Team Sweet” vs “Team Savory”. Everyone submitted their pie for the contest and a winner was recognized in each category.
Beyond SERVPRO Team Wall, Kathy has been highly involved with the Cockeysville Fire Department since she was a young girl, as her entire family is wholly devoted to this amazing organization. Kathy continues to wow us in her academic pursuit as well, as she is currently enrolled in a Doctorate of History program and is embarking on her long journey to complete her dissertation.
Kathy’s positive impact on Team Wall is felt in all offices and we feel grateful to have her as part of the team. Thank you for all that you do, Kathy!
Our “Employee of the Quarter” for SERVPRO Team Wall’s Harrisburg West office is Matt Voght. Since joining the company as a Technician in January 2020, Matt has since moved into the role of Crew Chief. In this role, Matt excels, as he is always prepared to assist his coworkers however he can. Anytime we are in need of an extra hand or if we are busy and need someone to help out, Matt is almost always willing to volunteer. He passionately puts his best foot forward when tasked with assignments for Team Wall and consistently goes above and beyond expectations. Day in and day out, he does great work and is a wonderful teammate. Additionally, he has been training a Technician to become a Crew Chief next month, which once again emphasizes Matt’s willingness to go above and beyond. Thank you for all that you do, Matt!