Master Service Agreements: An Overview

11/19/2021 (Permalink)

You may be wondering: “What is a Master Service Agreement?”

Master Service Agreements are among the options that we offer to our customers for 24-hour emergency restoration services here at SERVPRO Disaster Recovery Team - Team Wall. In this blog, we will give an overview of Master Service Agreements by answering such questions as: What does a Master Service Agreement entail? What sets it apart from our other offerings? With this information, you will be able to make the best decision for your commercial business before an emergency even occurs. 

What Is a Master Service Agreement (MSA)?

You may be wondering: “What is a Master Service Agreement?” Frequently abbreviated as MSA, a Master Service Agreement with SERVPRO Team Wall is a contract between your team and ours that guarantees your commercial business a direct point of contact standing by 24/7 and a quick response in the event of an emergency. With a deeper connection between your business and Team Wall, our team will be better informed of your facility and can therefore more effectively tailor our services to your specific needs. 

Overview of the MSA Process

When disaster strikes and you turn to SERVPRO for help in restoring your facility, your first point of contact will be your account manager. They will then ask questions concerning details of your property’s loss, such as the location and square footage of the damage, as well as your billing preferences so that our response is as efficient as possible. The closest SERVPRO office will then be notified and a crew will be scheduled to restore your facility. This, however, is not the end of your contact with your account manager. Instead, you will receive regular updates from your account manager in the form of both verbal and electronic communication, helping you stay clued in on progress from the beginning to the end of the job. This expanded communication will also ensure that if there are any problems along the way, your account manager will be able to act as the intermediary between our crew and your team. We also handle billing directly through our centralized SERVPRO Team Wall office rather than your local SERVPRO office, which simplifies your business’ experience.

Initiate Your MSA Today

A Master Service Agreement with SERVPRO Disaster Recovery Team - Team Wall ensures a more individualized experience for your commercial business in the aftermath of a stressful emergency. An MSA gives you direct access to one of our experienced and knowledgeable team members, amplifies the efficiency of our response, enables frequent communication, and builds a strong connection between your business and our team. All it takes to set up an MSA with SERVPRO Team Wall is a phone call to SERVPRO of Harrisburg West at (717) 510-6779. With an MSA, you will have access to all of our commercial damage restoration services, including storm, fire, water, and mold remediation, as well as our commercial cleaning services. Give us a call or explore our website for more information about SERVPRO Team Wall and to learn more about how we can help make it “Like it never even happened.”